Rights • Terms • Conditions • Policies
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Your Purchase at www.oliveoyls.com Means that You Agree to all of the following rights,
terms and conditions and policies listed below on this page.
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YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, UNDERSTAND IT AND AGREE TO BE BOUND BY IT. YOU FURTHER AGREE THAT IT IS THE COMPLETE AND EXCLUSIVE STATEMENT OF AGREEMENT BETWEEN YOU AND Olive Oyl's Retired Baskets & Gift Shop CONCERNING THE WEBSITE AND ACCOMPANYING ONLINE DOCUMENTATION AND THAT IT SUPERSEDES ANY DEMONSTRATION, ADVERTISEMENT, PROPOSAL OR PRIOR AGREEMENT, ORAL OR WRITTEN, AND ANY OTHER COMMUNICATIONS BETWEEN YOU AND Olive Oyl's Retired Baskets & Gift Shop OR BETWEEN YOU AND ANY OTHER PARTY RELATING TO THE WEBSITE AND ACCOMPANYING ONLINE DOCUMENTATION OR LINKS.
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©2000-2010 Olive Oyl's Retired Baskets & Gift Shop. All rights reserved.
Reproduction in whole or in part without written permission is prohibited.
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Home Page • www.oliveoyls.com
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Contacting Us
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Olive Oyl's™
Retired Baskets & Gift Shop
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511 Main Street
POBOX 114
Dresden, Ohio 43821-0114
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(740) 754-6778
(866) 928-6778
(note: closed some days)
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Hours: 10 AM to 5 PM EST
2010 Store Days Open:
March 17, 2010 -thru- December 18, 2010
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email: info@oliveoyls.com
Always open website • 365 days a year
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30-DAY GUARANTEE
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OUR
SATISFACTION
GUARANTEE
TO YOU!
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We want you to be happy with your purchase. We have tried to make this as easy as we possible. We do ask that in order to receive a refund, your order must meet all of these simple conditions:
• YOU MUST CONTACT US FIRST, WITHIN 29 DAYS OF THE SHIPPING ARRIVAL DATE.
You have 29 Days to Call or Email us, for an RMA#, stating you have changed your
mind.
• You have 30 days to ship the item back to us, from the Shipping Arrival Date.
That means the item must be in our hands within 30 days.
• You pay for insured shipping back to us.
You are responsible for getting the item back to us unbroken and undamaged.
• You pay for "actual" shipping and insurance charges to you.
The USPS cost "stamp" is stamped on the front of the box, that was shipped to you.
• A one time 5% restocking charge will be charged to your order.
Somebody did work to fill your order, as well as someone will have to put it back.
• All items are Brand New, resell able condition, when we get them back from you.
All items must not have been used in any way.
• All items are in the original manufacturer's package.
• All items are NOT Clearance products.
• All items are NOT Special Order Products (we would have notified you via email).
• All items are NOT Special Order Quantities (we would have notified you via email).
• All items are NOT Extra-Heavy Products. Products shipped any other way, than USPS.
• All items are NOT Defective.
(All defective items will be replaced. See Defective Items).
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The product's Shipping Arrival Date = The day USPS said they delivered it to you
(it is on the delivery notice, found online at
www.usps.com Track & Confirm).
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SPECIAL ORDERS
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All Special Orders are NON-CANCELABLE. PERIOD!
If you order a large quantity of an item, we may have to place a "special order" from the factory, to obtain the desired quantity that you need. IF, this is the case, we will email you before we place the factory order. If we do not hear back from you in 24 hours, then we will place the order AND your order is now NON-CANCELABLE. Order time does not matter anymore. We are beholden to the factories. They ship when they can and we can not do anything about it.
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IF YOU RECEIVE A DEFECTIVE ITEM
Did you receive a broken wagon?
It's ok.
We will try to help you.
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Defective products may be returned for a replacement within 15 days of the product's arrival date to you. The USPS website tracks the day, hour and minute your package was delivered to you. The delivery notice can be found on the internet at
www.usps.com Track & Confirm page. You will be responsible for the return shipping but, we will reimburse you for the return shipping charges, according to the "US postage stamp”, on the outside of the returning box. Please use the US Post Office for returning all packages.
WE DO NOT REIMBURSE FOR UPS OR FED EX. WE ONLY REIMBURSE FOR USPS.
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Easy Return Steps
YOU START HERE
STEP-1 YOU MUST CONTACT US FIRST, WITHIN 5 DAYS OF THE SHIPPING ARRIVAL DATE.
You have 5 Days to Call or Email us, for an RMA#, stating the item is defective.
STEP-2 You have 15 days to ship the item back to us, from the Shipping Arrival Date.
That means the item must be in our hands within 15 days.
STEP-3 You pay for shipping back to us.
WE TAKE IT FROM HERE
STEP-4 We reinburse you for shipping back to us. EVERY LAST PENNY TOO!
STEP-5 We ship you a brand new item (if in stock).
STEP-6 We apologize for some jerk (even if it's us) for breaking your nice merchandise!
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We are sorry for the inconvenience, and we will stand behind our merchandise. Your happiness is our #1 goal!
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The product's Shipping Arrival Date = The day USPS said they delivered it to you
(it is on the delivery notice, found online at
www.usps.com Track & Confirm).
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SALES TAXES
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OLIVE OYL'S shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Ohio.
Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state, if applicable.
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PRIVACY AND SECURITY POLICY
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OUR COMMITMENT TO PRIVACY AND SECURITY We do not store any personal or credit card information on our website servers. Every transaction is handled in a very secure and highly encrypted manner. Once your order is downloaded, your information is removed from the website servers. You information can not be stolen from the website servers, because it is simply not there!
Information = Any typed words or numbers from you.
• We do not sell your information,
• We do not share your information,
• We do not lease your information,
• We do not give away your information.
We only give Information to the Credit Card Processing company, so that we can Charge, Decline or Refund your credit card.
However, we may use any suguestions or comments you say to us, without limitations.
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RESPONDING WITH COMMENTS
NO CONFIDENTIALITY
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All comments, suggestions, and feedback are welcome.
Should you respond with comments, suggestions, feedback, questions, or ideas, regarding the content of this Site, or our store, any such response shall be deemed not to be confidential and the Company shall have permission and be free, to reproduce, use, incorporate, disclose and distribute the response to others without limitation or compensation of any kind to you.
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FAMILY APPROVED SITE
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We are a 100% Family Approved Site.
RATED - 
No porn. No violence. No profanity. No scams. No bad links.
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E-MAIL
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We are not currently e-mailing any advertising.
At this time, we are only e-mailing:
• Current Order Invoices
• Current Order Receipts
• Current Order Shipping Notices
• Please find me an item Notices
And then, only after you make a current purchase.
We do not store your e-mail address,
We do not sell your e-mail address,
We do not share your e-mail address,
We do not lease your e-mail address,
We do not give away your e-mail address.
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OUR PAYMENT SYSTEM
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Our payment system is done through our authorized Credit Card Services, based in Ohio, USA. We have a VERY SECURE credit card processing system. We have been in business since the year 2000, and have NEVER breached security with ANYONE’S credit card. EVER!
Not even once! For YOUR security, the "Billing Address" must match the
"Credit Card Billing Address". This protects YOU from fraud. Sorry,
NO EXCEPTIONS. However, the
"Shipping Address" may be different.
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FRAUD PROTECTION - CREDIT CARDS
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SHIPPING ADDRESS
MUST MATCH
CREDIT CARD BILLING ADDRESS.
or your order will not be processed.
(Folks, this one's for you. It protects you. Doesn't do a thing for us)
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OUR SITE SECURITY SYSTEM
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100% Perfect Security Since 2000.
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PRICING:
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STORE
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WEBSITE
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Sometimes the price for an item is different on the website than it is in the store. This happens if we have a short sale on one and not the other. Also, people have more time to shop on the web and tend to buy more. Example: Our 3D Popup Greeting Cards. On the web, the normal card sale is 24 to 30 cards. With that kind of quantities, we can afford to discount them a little more.
Shipping can make a heavy item cost more on the web than in the store. Shipping is direct to your door but adds extra cost. In the store, you can take your purchase with you, avoiding the shipping cost.
The main difference is the cost of shipping.
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PRICE CHANGED AFTER MY PURCHASE
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We reserve the right, to change the price or sale price, of any item, at any time, for any reason. WE DO NOT MAKE PRICE ADJUSTMENTS. We are sorry if the price of an item changes, ON THE WEBSITE, but once your order is placed, the price is locked in on that item for you. We do not make price adjustments up or down after the order is placed.
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USE OF SITE
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By use of this website (the "Site”) of Olive Oyl’s Retired Baskets & Gift Shop (the "Company”), you agree to all of the terms, conditions, and notice contained or referenced in this Site (the "Rights, Terms and Conditions"). If you do not agree to these Rights, Terms and Conditions, do not use this Site. The Company reserves the right at its discretion to update or revise these Rights, Terms and Conditions at any time. Your continued use of this Site following the posting of any changes to the Rights, Terms and Conditions constitutes acceptance of those changes.
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COPYRIGHT
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The content of this Site is protected by copyright and portions of the Site content are also the subject of patent, trademark, servicemark, trade secret, or other proprietary rights and law, and constitute the proprietary information (the "Proprietary Information”) of the Company [or third parties]. You may not copy, distribute, or create derivate works from such Proprietary Information without the prior written consent of the Company. You agree that the Company has not conferred by implication, estoppel or otherwise any license or right under any patent, trademark or copyright of the Company or of any third party. Systematic retrieval of data or other content from this Site to prepare any collection, complication, database, or directory is prohibited.
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TRADEMARKS
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Product names, logos, designs, titles, words, or phrases within this Site may be trademarks, service marks, or trade names of the Company and may be registered in certain jurisdictions and may not be used without the prior written permission of the Company. Marks owned by other entities not affiliated with the Company may appear on this Site. Company claims not interest in those marks.
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TELEPHONE NUMBERS
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(740) 754-6778
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(866) 928-6778
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We always try to post dates next to our phone number. Example: This year our phone has someone "live" to answer it, most days between:
• March 01, 2009 thru December 13, 2009
• March 17, 2010 thru December 18, 2010
You can always contact us via email all year.
info@oliveoyls.com
The actual store is closed between December 14th thru February 28, 2009, and will re-open March 01, 2010.
The web site is open all year long, 365 Days/Year, and orders are
filled and shipped 360 Days/Year.
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Flat Rate
Shipping Rates for Any Size Order
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This site ships exclusively with the United States Post Office.
USPS Priority Mail with Delivery Confirmation and Optional Insurance is how we ship.
We ship all international orders with USPS Global Priority Mail with Delivery Confirmation and Insurance.
Shipping rates are subject to change without notice. We do ask that all breakable items ship with Optional Insurance.
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Yes, we are more than happy to ship to APO/FPO
for our Military Service Members over seas.
God bless each and every one of you over there.
We support you!! Thank all of you very much!!
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$5.95
USPS Priority Mail
with Delivery Confirmation
48 states only - 2LB Max.
No glass items at this rate.
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$7.95
USPS Priority Mail
with Delivery Confirmation and Insurance
48 states only - 20LB Max.
This is APO/FPO Rate.
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$34.95
USPS Global Priority Mail
with Delivery Confirmation and Insurance
2 states only - 4LB Max.
All Alaska and Hawaii orders.
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$FREE
USPS Priority Mail
with Delivery Confirmation and Insurance
48 states only - 20LB Max.
Sub-total must be over $299.00
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HEAVY ITEM
If an item has this Truck Symbol listed with it,
it means the item is extra heavy and requires an extra charge for shipping, boxing and packing.
The extra charge may be added before or after the item ships.
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CHANGE IN YOUR SHIPPING RATES
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IF YOU PICK THE WRONG SHIPPING RATE, WE WILL ADJUST IT FOR YOU.
If you choose a glass or heavy item, it must have "glass or heavy item" shipping applied to the order.
Heavy = Over 2lbs.
Glass = Anything Breakable.
After 10 years of shipping items all over the world, of the folks that picked the wrong shipping rate, 99.9% said "please adjust the rate and ship it". So now, instead of spending days emailing back and forth, that is what we will do. WE WILL ADJUST IT FOR YOU.
Glass/Heavy Item Shipping Rate: $7.95 USPS Priority Mail.
Shipping for Alaska and Hawaii orders will be $34.95
flat rate (4-lb max) USPS Global Priority Mail only.
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WHEN DO WE SHIP
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We ship in 3 to 14 days. We usually ship your package out of the warehouse in 3 days, BUT....We are a smaller company, run by a small family. We started this business to get out of the fast lane. Therefore we are not as quick with shipping as some of the giant houses (ie.. buy.com amazon.com). We ship in 3 to 14 days. If you need it faster, we are very very sorry but we're not for you. Our company does most things by hand, and that's how we like it. Our phones still work faster than our email. I know it sounds funny, but our store is not in downtown New York. We are an hour out in the "sticks." It's real nice. The town is very clean and just beautiful. Most everybody knows everybody and the people are super nice!
Planing a trip to Dresden Ohio?
We ship in 3 to 14 days. (if everything is in stock)
We will ship your package as fast as we can. We promise!
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RETURN POLICY
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We will stand by the high quality of our products.
All defective products may be returned within 15 days for a replacement (if available).
If a replacement product is not available to us within 60 days, we will issue a full refund to you including return shipping charges. If part of a product is defective, please return the whole product. including all manuals and accessories, in the original packaging. If a large product is defective. we may recommend repairing or replacing damaged parts of these products rather than reshipping the entire product.
One thing is for sure, we want to make it right.
Please contact us first so we can serve you best.
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RETURN MERCHANDISE
AUTHORIZATION NUMBER (RMA#)
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Please contact us first, before you send back a package. We want to issue you a return tracking number. Thank you.
Our Phone 740-754-6778 11am-3pm
(most days - March 1, thru December 13, 2009)
(most days - March 17, thru December 18, 2010)
Our Email info@oliveoyls.com (365 Days/Year)
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All Clearance products are sold:
• AS-IS.
• Are as described.
• Can NOT be returned for any reason.
• Can NOT be refunded for any reason.
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These are items that we have stopped carrying.
We can no longer obtain support from the factory on these items.
We can no longer obtain waranty from the factory on these items.
We do not provide waranty on these items.
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CUSTOMS / DUTY
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US customers do not have to pay duty fees.
If you are located outside the US, you "may" be subject to import duties and taxes, which may be levied once the package reaches your country. Additional charges for customs clearance must be borne by you and only you; we have no control over these charges and cannot predict what they may be. Please contact your local customs office for further information BEFORE placing an order.
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WE ARE A GREEN COMPANY
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Olive Oyl's Retired Baskets & Gift Shop strives to be a
GREEN
company, utilizing recycling and recycle products when available. 100% of all internal packing materials that we use for shipping, are recycled. We believe in Recycling very strongly. Earth is everyone's home.
Below is the current list of items we recycle regularly:
• #1 Plastic
• #2 Plastic
• Cardboard
• Magazines, Flyers, Catalogs
• Newspapers
• Aluminum Cans
• Packing Styrofoam Peanuts
• Packing Styrofoam Block Shapes
• Packing Boxes
• Wood Pallets (skids)
• Automotive Motor Oil
• Automotive Tires
• Computer Parts
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All kitchen equipment, used in all store locations, that comes in contact with food, is Professional Grade and NSF Certified.
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LINKS, ENDORSEMENTS, HYPERLINKS
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If you are a Rated-G family oriented website, you may link to the front page of the website, providing you use the following link text:
http://www.oliveoyls.com
and you must email us at info@oliveoyls.com showing us the page you are placing the link on. We would like to see it. Unless you are a major search engine, you may NOT link to any inside page of this website, without permission.
No Endorsements. Any links to third party web sites are not an endorsement, sponsorship, or recommendation of the third parties or the third parties’ ideas, products, or services. Similarly, any references in this Site to third parties and their products or services do not constitute an endorsement, sponsorship, or recommendation.
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DISCLAIMER OF WARRANTIES
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ALL CONTENT INCLUDED IN OR AVAILABLE THROUGH THIS SITE (THE "CONTENT”) IS PROVIDED "AS IS” AND "AS AVAILABLE”. THE CONTENT IS PROVIDED WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT THE CONTENT IS ACCURATE, RELIABLE OR CORRECT, THAT THIS SITE WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, OR THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED. [THIS SITE MAY INCLUDED TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS.] THE COMPANY MAY IMPROVE OR CHANGE ITS PRODUCTS DESCRIBED IN THIS SITE AT ANY TIME WITHOUT NOTICE. THE COMPANY ASSUMES NO RESPONSIBILITY FOR AND DISCLAIMS ALL LIABILITY FOR ANY ERRORS OR OMISSIONS IN THIS SITE OR IN OTHER DOCUMENTS WHICH ARE REFERRED TO WITHIN OR LINKED TO THIS SITE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
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LIMITATION OF LIABILITY
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UNDER NO CIRCUMSTANCES SHALL THE COMPANY BE LIABLE FOR ANY DAMAGES, INCLUDING INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR INABILITY TO USE, THIS SITE WHETHER BASED ON ACTIONS IN CONTRACT, TORT, NEGLIENCE, STRICT LIABILITY, OR OTHERWISE EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBLITY OF SUCH DAMAGE.
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JURISDICTION AND VENUE
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You and the Company agree that the laws of the State of Ohio will apply to all matters arising from or relating to use of this Site, whether for claims in contract, tort, or otherwise, without regard to conflicts of law principles. You and the Company also agree and hereby submit to the exclusive personal jurisdiction and venue of the Common Pleas Court of Licling County, Ohio and the United States District Court for the Southern District of Ohio with respect to such matters.
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ENTIRE AGREEMENT
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These Terms and Conditions constitute the entire agreement between you and the Company with respect to your use of this Site and supersede all prior or contemporaneous communications and proposals, whether oral, written, or electronic, between you and the Company with respect to this Site. If any provision(s) of these Terms and Conditions are held invalid or unenforceable, those provisions shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining provisions shall remain in full force and effect.
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COUNTRY OF ORIGIN
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All Retired Longaberger™ Baskets and all Retired Longaberger™ Products
are shipped from our store in Dresden, Ohio, USA.
All Website orders are shipped from our warehouse in Newark, Ohio, USA.
Our Website Server Cluster is also located inside the USA.
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INFO WE COLLECT IN THE BACKGROUND
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Olive Oyl's Retired Baskets & Gift Shop collects in the background the following information for one reason and one reason only.
To make your web experience at
www.oliveoyls.com the best possible. We do it for you!
Below is the current list of Information we collect:
• Your monitor's resolution (example: 1280 x 1024)
• What internet browser you're using (example: Internet Explorer 7)
• What operating system you're using (example: Windows Xp Pro)
• What color depth your monitor is set to (example: 32-Bit)
Now when we write our web site, we will make it fit the most used monitor's resolution and color depth, internet browser and operating system. It makes everything look much better on your monitor!
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SALES INVOICE
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When you placed your order, you were given a chance to print out your invoice. If you missed it or something got messed up in your printer, that’s ok, we can get you another one.
You will also be automatically sent a copy of your invoice, at the email address that you used at time of purchase.
Your shipment will not have an attached invoice. Your shipment will include your credit card receipt that you used at time of purchase, WITH ONLY THE LAST 4 NUMBERS showing (for your security).
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To obtain a copy of your Invoice,
please email us with the following:
• Invoice Number
-or-
• Date of Order
• Last 4 on the Credit Card Used
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We will send another copy of your invoice to the email address that you used at time of purchase.
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CHARGE CARD CHARGEBACK PROCESSING FEE
$25.00
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Charge Card Chargeback Action Processing Fee = $25.00
If you start a Chargeback Action against Olive Oyl's Gift Shop, and it is resolved in our favor, you WILL BE billed an additional $25.00 Processing Fee (including any attorney fees if hired) to the same charge card used. Processing a "chargeback" entails quite a bit of work, 2 hours time, and many long distance phone calls and fax call charges as well. That's right! It costs money to process one of these, and it's not free! Please remember, every item that we ship, is hand picked and hand packed, by one of the family members, or owners, of Olive Oyl's Gift Shop. We take pride in making sure you are shipped only the best condition merchandise. Should you have a problem, gee whiz! call us on the phone
(866)928-6778.
Making a purchase from Oliveoyls.com means you are agreeing to the $25.00 charge to your charge card, should you choose to file a Chargeback Action.
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NO GUARANTY OF INTERNATIONAL SERVICE
OR COMPLIANCE
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This Site was designed for and is operated in the United States. If this Site is viewed internationally,
you are responsible for compliance with applicable local laws.
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TURNIP TRUCK
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The turnip company has changed their route, so their trucks do not pass our store anymore. We are sorry for any inconvenience this may cause.
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CHANGES TO THIS AGREEMENT
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Olive Oyl's reserves the right to change our Rights, Terms and Conditions policies at any time. Olive Oyl's may change this agreement at any time, at its sole discretion. Notice of material changes to this agreement will be posted on Olive Oyl's Website. You agree that your continued use of the services following any changes to this agreement will constitute your acceptance of such changes. We expect most future changes to be minor.
This Document Last Updated =
01-25-2010
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